Michael Hoover

Objective

An experienced web application developer with knowledge of procedural and object-oriented design and development. Conceptualize, design, develop, and support a range of projects and applications developed to optimize internal group procedures, as well as, working with multiple computer/browser configurations.

Working to continue my education of new technologies and advanced methods in an ever expanding field of Web Design and Development. Currently using Notepad++ editor for all coding of applications, while previously using Notepad, and expanding knowledge of usage of other WYSIWYG editors.

Works well within a team environment, or independently with minimal supervision. Strong work ethic to achieve the vision of the company and further expansion into future technologies.

Experience

Windstream 2014 - Present

Client/Server Development Analyst II

Assist with the development, enhancement, administration, and support of Remedy BMC ITSM system.
Administrate, develop, and maintain BMC Atrium Discovery and Dependency Mapping environment.
Work with several teams to determine requirements, needs, and justifications for new web applications to better the company in it's long term vision.
Develop applications and enhancements in the IT organization that will reduce cost, increase tracking and inventory management, and provide automated and efficiency solutions for current manual processes.
Develop, brand, and package internal enterprise mobile applications for deployment through AirWatch MDM (mobile device management) software.

Windstream 2011 - 2014

Enterprise Analyst II

Develop internal web applications and informational documentation in HTML, PHP, and Wiki format.
Create and update documentation on new and existing services and procedures for the Enterprise Repair Centers.
Work with other departments on concerns and issues with Enterprise Repair Center software items through a BMC Remedy Ticketing System.
Administrate and develop items for Enterprise Repair Center Openfire/Spark queued chat system.
Assist and lead the Testing and Development of internal applications for Enterprise Repair Center.

Windstream 2008 - 2011

Consumer Analyst II

Develop internal web applications and informational documentation in HTML, PHP, and Wiki format.
Create and update documentation on new and existing services and procedures for the Consumer Repair Centers.
Work with other departments on concerns and issues with Consumer Repair Center software items through a BMC Remedy Ticketing System.
Administrate and develop items for Consumer Repair Center Openfire/Spark queued chat system.
Assist and lead the Testing and Development of internal applications for Consumer Repair Center.

Windstream 2004 - 2008

Customer Care Specialist - DSL and Web Hosting

Troubleshoot and assist Customers with DSL and Web Hosting services.
Meet Call Center standards for Customer assistance.
Assist Customers with Web Hosting DNS, Domain, and Site issues and modifications.
Submit trouble cases through ticketing system, and escalate as needed.

COX Cable 2000 - 2003

Field Service Technician - High Speed Internet and Cable TV

Install and educate Customers on their new High Speed Internet and Digital/Analog television services.
Troubleshoot and repair Customer issues with existing High Speed Internet and Digital/Analog television services.
Assist with maintainance of outside trunk lines and amplifiers in the hybrid fiber/coax system.
Locate and mark lines for utility work, to prevent cable cuts and service interruptions.

Spangles Restaurants 1998 - 2000

Assistant Manager

Lead and train employees in the processes and procedures of the company.
Keep proper inventory counts to track and prevent loss of product.
Lead the area in high sales records across the market.
Organized new methods and procedures to develop efficiencies in the daily work of employees.

Education / Courses

Independent Study 2010 - Present

Various online entities

Further educating myself in the new and upcoming technologies impacting the web.
Taking various online independent study courses for Gamification, Internet History Theory, and Networking.
Using sites such as StackOverflow, dream in code, sitepoint, etc. to assist others with their development issues and needs.
Purchasing and obtaining manuals and open source material on subjects pertaining to web design, mobile applications, css, and UI designs.

Univ. of Phoenix 2009 - 2011

Associates of Arts/IT-Web Design and Development

Taking core classes to expand my knowledge in web design and development.
Logged into online classes, completing homework and assignments as required.
Assisted other students in online forum when needed to assist with their learning.

HCC 1994 - 1995

General Studies: Web and Graphic Design

Took class to expand my knowledge in web design and development.
Logged into email to receive courses, completing homework and assignments as required.
Assisted other students in online forum when needed to assist with their studies.
Completed in top 2% of the class, assisted teacher with some of their course materials.

Hutchinson Sr High 1990 - 1993

General Studies

Attended and Graduated high school with focus on general studies.
Attended Honors Chemistry classes during Junior year.
Expanded knowledge in architectual drafting and vocational technical training classes.
Assisted with high school yearbook, photography and page layouts.

Skills

Client Side Technologies